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Quality management system
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JSC NPO CKTI is a leading scientific organization of power engineering and a significant engineering center that has:

  • unique competencies in the field of development, delivery, testing and debugging of modern high-performance types of power equipment;
  • own experimental and production facilities;
  • a wide range of permits;
  • experience of long-term cooperation with leading domestic and foreign companies in the industry.

The main requirements for the quality of products (services) for JSC "NPO TSKTI" are: providing the necessary technical and organizational conditions for the formation and maintenance of a stable level of product quality at all stages of the product life cycle, full satisfaction of requests and requirements of consumers of products.

Respect for the consumer, rights and dignity, constant attention to their needs and changing requirements, is the fundamental principle of JSC NPO CKTI, confirmed by the vast experience of its work. The management and specialists of JSC NPO CKTI" traditionally maintain the closest ties with industry organizations, leading domestic and foreign power engineering enterprises, OGK and TGC.

The quality policy of JSC NPO CKTI is aimed at ensuring that products and services meet Customer expectations, focusing on reliable and long-term relationships with the Customer, preserving and increasing the company's scientific and technical potential, including in terms of personnel.


The company's quality management system has been successfully functioning since 2004. Compliance of the quality management system with the requirements of the international standard ISO 9001: 2015 and the national standard GOST R ISO 9001-2015 are confirmed by certificates of the certification System from September 18, 2019, valid until September 30, 2022.

 

The Company's management constantly monitors the process of development and improvement of the QMS. The authorized representative of the QMS management directs and controls the work of the quality management service. In accordance with the current and future needs of the Company, it organizes the formation and implementation of the annual QMS development plan, approves plans for internal and inspection inspections, acts and reports on their results, and directly participates in the quality Days. Information about the QMS analysis by management is brought to the QMS Commissioners in the divisions within the framework of quality Days, discussed at operational and working meetings in the divisions, regularly held by the Deputy General Directors for areas of activity. Feedback from divisions to the quality management service is provided through the QMS Representatives in the divisions.


In accordance with the scope of QMS distribution, the main and auxiliary processes that affect the quality of products and services are identified. The most significant indicators that characterize the functioning of key processes have been identified for all processes. In 2018, maps were developed for the following processes:

  • «Equipment testing»
  • «Production of heat and electric energy»
  • «Managing processes, products and services supplied by external suppliers (purchasing Management)»
  • «Managing an organization»
  • «Personnel management»
  • «Industrial safety expertise»
  • «Design and development of power equipment»
  • «Production of non-standardized equipment»

In 2019, a map of the "Metrological support" process was developed.

Process management is regulated in the quality Manual and is provided by:

  • optimization of The company's organizational structure (for allocating responsibilities and responsibilities, evaluating the function and role of each employee);
  • the identification of the key processes in Society;
  • process planning;
  • analysis of the completeness and effectiveness of documented procedures (working instructions, methods) for these processes;
  • updating the organization's standards and other regulatory documents that set requirements for processes;
  • conducting internal audits by the quality management service, with mandatory registration of identified non-conformities and subsequent implementation of corrective and preventive actions;
  • conducting inspections and second-party audits;
  • conducting inspections in licensed areas by the relevant Supervisory authorities.

The key process of the Company is the process of Designing and developing power equipment. The company's development prospects are connected with the increase in volumes and expansion of the range of R & d activities aimed at creating new and improving existing power equipment.


The expansion of the sales market is carried out through the development and promotion of new technologies and innovative products in relation to thermal power plants, hydroelectric power plants, nuclear power plants, industrial and municipal energy.


In 2011, JSC NPO CKTI took part in the competition for the St. Petersburg government's quality award for the first time. Based on the results of the submitted report for the award, the experts of the FBU "Test-St. Petersburg" conducted an on-site survey and prepared an Expert opinion indicating the strengths of the Company's activities in the field of quality and areas where improvements can be introduced. A serious approach to the self-assessment and analysis of the work with the Expert opinion allowed us to improve the results of the Company's activities.


In 2012, NPO CKTI took part in this competition for the second time. Service quality management Report was prepared of the participant, which is a self-evaluation of activities on a variety of indicators, covering virtually all aspects of the organization (leadership role leadership, policy and strategy of the organization in the field of quality, involving staff, partnership and resources, process management, customer satisfaction, impact on society, etc.).

In December, the St. Petersburg government quality award Ceremony was held, at which JSC NPO CKTI was awarded the Diploma of the winner of the 2012 St. Petersburg government quality award.

 


To determine the goals for improving the Company's performance, a self-assessment was conducted. An effective tool for self-assessment of the activities carried out by JSC NPO CKTI in order to plan its further improvement is the model of the St. Petersburg Government award in the field of quality. Based on the results of the self-assessment, the company's strengths were identified, as well as areas where improvements can be introduced.

Improving the effectiveness of the quality management system in 2018 is planned to be achieved by further implementing the requirements of GOST ISO 9001-2015, as well as by:

  • Implementation of the Company's quality Policy.
  • Achieving the quality goals planned for 2018.
  • Involvement of personnel in activity on improvement of the QMS.
  • Evaluating the effectiveness of processes.
  • Work on updating the QMS documents in relation to the specifics of the activity.

In the period from December 2018 to January 2019, the quality management system of JSC NPO CTKI was checked for compliance with the requirements of GOST RV 0015-002-2012. Based on the results of the audit by the management of the Russian register certification Association, a decision was made to issue a certificate of compliance to NPO CKTI on January 31, 2019.